5th October 2016

MP Receives Apology From First Bus

First bus in Stirling
First bus in Stirling

First Bus apologise to MP after complaints were made by constituents on timetable changes

Stirling’s MP has received an apology from First Bus since he raised complaints from a number of constituents from across the Stirling area. Steven Paterson was contacted by bus service users who were not made aware of changes to the bus timetable – or cancellations of services entirely – that came into effect over the summer.

Mr. Paterson wrote to the Managing Director of First Bus in Scotland to raise these concerns and highlight the disappointing situation that his constituents were left in.

Since then, Mr Paterson has received a written apology from Paul McGowan (Managing Director, First Scotland East) stating:

“I really am very sorry that the steps we had taken to inform our customers were not evident to those who have raised this issue with you – we will be using this feedback to further improve on the information streams outlined above for future changes.”

 Mr. McGowan also pointed out that responsibility for the failure to update timetables at bus stops rests with Stirling Council. Mr Paterson has since written to Housing and Environment Convener, Councillor Danny Gibson, for an update to the rollout of new bus timetables.

Commenting, Steven Paterson said:

“When these service changes came into effect, a number of my constituents were left stranded at bus stops – only discovering that their bus had been either changed or cancelled when it didn’t turn up. This was a wholly unacceptable situation – inconveniencing those who rely on bus routes to get to work or access services elsewhere – and it is clear that there were failings on a number of sides.

“Since writing to First Bus on this issue, I welcome their apology. However it is important that key lessons are learned relating to advance consultation and notice of changes to the services they provide.

“Bus stop timetables had not been kept updated when these changes came into effect and this simply isn’t good enough. I have written to Councillor Danny Gibson to ask for an update to this situation and, similarly, I hope that Stirling Council have learned key lessons from this avoidable saga.”